International Organization for Standardization

Information technology - Process assessment - Process measurement framework for assessment of process capability - Second Edition
 N ISO/IEC 33020

Annotation

This International Standard defines a process measurement framework that supports the assessment of process capability, in accordance with the requirements of ISO/IEC 33003. The process measurement framework provides a schema that can be used to construct a process assessment model conformant with ISO/IEC 33004 which can be used in the performance of assessment of process capability according to the requirements of ISO/IEC 33002. In the context of this and related standards, process capability is a process quality characteristic related to the ability of a process to consistently meet current or projected business goals.

The process measurement frameworks defined in this International Standard form a structure which

a) facilitates self-assessment,

b) provides a basis for use in process improvement and process quality determination,

c) is applicable across all application domains and sizes of organization,

d) produces a set of process (capability) attribute ratings (process profile), and

e) derives a process capability level.

NOTE Copyright release: Users of this International Standard may reproduce subclauses 5.2, 5.3, 5.4 and 5.6 as part of any process assessment model or maturity model so that it can be used for its intended purpose.

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