CEN EN ISO 9241-154 Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications
Данный раздел/документ содержится в продуктах:
- Техэксперт: Машиностроительный комплекс
- Картотека зарубежных и международных стандартов
- DIN SPEC 91328 Resource-saving application of methods and tools for the anthropocentric design of effective interactive IT systems
- DIN EN ISO 9241-154 Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications (ISO 9241-154:2013)
- 13
- DIN SPEC 91328 Resource-saving application of methods and tools for the anthropocentric design of effective interactive IT systems
- DIN EN ISO 9241-154 Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications (ISO 9241-154:2013)
- 13.180
- DIN SPEC 91328 Resource-saving application of methods and tools for the anthropocentric design of effective interactive IT systems
- DIN EN ISO 9241-154 Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications (ISO 9241-154:2013)
- DIN SPEC 91328 Resource-saving application of methods and tools for the anthropocentric design of effective interactive IT systems
- DIN SPEC 91328 Resource-saving application of methods and tools for the anthropocentric design of effective interactive IT systems
- 35
- DIN SPEC 91328 Resource-saving application of methods and tools for the anthropocentric design of effective interactive IT systems
- DIN EN ISO 9241-154 Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications (ISO 9241-154:2013)
- 35.080
- DIN SPEC 91328 Resource-saving application of methods and tools for the anthropocentric design of effective interactive IT systems
- DIN EN ISO 9241-154 Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications (ISO 9241-154:2013)
- DIN SPEC 91328 Resource-saving application of methods and tools for the anthropocentric design of effective interactive IT systems
- 35.180
- DIN SPEC 91328 Resource-saving application of methods and tools for the anthropocentric design of effective interactive IT systems
- DIN EN ISO 9241-154 Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications (ISO 9241-154:2013)
- DIN SPEC 91328 Resource-saving application of methods and tools for the anthropocentric design of effective interactive IT systems
- DIN SPEC 91328 Resource-saving application of methods and tools for the anthropocentric design of effective interactive IT systems
- DIN EN ISO 9241-154 Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications (ISO 9241-154:2013)
- ISO ISO/IEC 13714 Information Technology - Document Processing and Related Communication - User Interface to Telephone-Based Services - Voice Messaging Applications - First Edition
- CEN EN ISO 9241-154 Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications
- ISO 9241-920 Ergonomics of human-system interaction — Part 920: Guidance on tactile and haptic interactions - First Edition
- DIN SPEC 91328 Resource-saving application of methods and tools for the anthropocentric design of effective interactive IT systems
- Картотека зарубежных и международных стандартов
European Committee for Standardization
Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications
N EN ISO 9241-154
Annotation
This part of ISO 9241 gives guidance on, and requirements for, the user interface design of interactive design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call.
This part of ISO 9241 is intended to be used together with ISO/IEC 13714.
NOTE Its scope is thus more general than that of ISO/IEC 13714, which is specific voice messaging systems.
Автоматический перевод:
Эргономика взаимодействия человеческой системы - Часть 154: приложения интерактивного речевого ответа (IVR)
Эта часть ISO 9241 дает указания на, и требования для, дизайн пользовательского интерфейса интерактивного дизайна приложений интерактивного речевого ответа (IVR). Это покрывает и системы IVR, которые используют сенсорный ввод и тех, которые используют автоматизированное распознавание речи (ASR) в качестве входного механизма. Это одинаково применимо к случаям, в которых вызывающая сторона или сама система IVR (например, в некоторых приложениях телемаркетинга) инициируют вызов.
