International Organization for Standardization

Systems and software engineering - Systems and software quality requirements and evaluation (SQuaRE) - Measurement of quality in use - First Edition
 N ISO/IEC 25022

Annotation

This International Standard defines quality in use measures for the characteristics defined in ISO/IEC 25010, and is intended to be used together with ISO/IEC 25010. It can be used in conjunction with the ISO/IEC 2503n and the ISO/IEC 2504n standards or to more generally meet user needs with regard to product or system quality.

This International Standard contains the following:

— a basic set of measures for each quality in use characteristic;

— an explanation of how quality in use is measured.

This International Standard provides a suggested set of quality in use measures to be used with the quality in use model in ISO/IEC 25010. They are not intended to be an exhaustive set.

It includes as informative annexes examples of how to measure context coverage (Annex A), options for normalising quality in use measures (Annex B), use of ISO/IEC 25022 for measuring usability in ISO 9241-11 (Annex C), a quality in use evaluation process (Annex D), the relationship between different quality models (Annex E), and quality measurement concepts (Annex F).

The measures are applicable to the use of any human-computer system, including both computer systems in use and software products that form part of the system.

This International Standard does not assign ranges of values of the measures to rated levels or to grades of compliance because these values are defined for each system or product depending, on the context of use and users’ needs.