ISO ISO/IEC TR 20000-10 Information technology - Service management - Part 10: Concepts and terminology - Second Edition
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International Organization for Standardization
Information technology - Service management - Part 10: Concepts and terminology - Second Edition
N ISO/IEC TR 20000-10
Annotation
This part of ISO/IEC 20000describes the core concepts of ISO/IEC 20000, identifying how the different parts support ISO/IEC20000-1:2011 as well as the relationships between ISO/IEC 20000 and other International Standards andTechnical Reports. This part of ISO/IEC 20000 also explains the terminology used in ISO/IEC 20000, so thatorganisations and individuals can interpret the concepts correctly.
This part of ISO/IEC 20000 isfor
a) service providersconsidering using any part of ISO/IEC 20000 and looking for guidance on how to use the different parts ofISO/IEC 20000 to achieve their goal,
b) service providers that wishto understand how ISO/IEC 20000 can be used in combination with other International Standards,and
c) practitioners, auditors, and other parties who wish to gain anunderstanding of ISO/IEC 20000.
Автоматический перевод:
Информационные технологии - Сервисное управление - Часть 10: Понятия и терминология - Второй Выпуск
Эта часть ISO/IEC 20000describes основное понятие ISO/IEC 20000, идентифицируя, как различные части поддерживают ISO/IEC20000-1:2011, а также отношения между ISO/IEC 20000 и другими Международными стандартами andTechnical Отчеты. Эта часть ISO/IEC 20000 также объясняет терминологию, используемую в ISO/IEC 20000, таким образом, thatorganisations и люди могут интерпретировать понятия правильно.
