International Organization for Standardization

Information technology - Process assessment - Guide for process improvement - First Edition
 N ISO/IEC TR 33014

Annotation

This Technical Report provides informative guidance on using process assessment as part of a complete framework for performing process improvement as part of a continual improvement activity. It also provides guidance on how to strengthen and maintain the organization's abilities to ensure success with continual process improvement.

This Technical Report does not presume specific organizational structures, management strategies, life cycle models or development methods.

This Technical Report has its focus on continual process improvement, and the support for succeeding in continual process improvement – organizational improvability. Improvability is addressed both at the organizational perspective and at the project perspective. The organizational perspective is for large process improvement programmes and project perspective is for process improvement projects.

In the case of process improvement, the concepts and principles are appropriate for the full range of different business goals, application domains and sizes of organization, so that all types of organizations may use them. It is the same in the case of improvability.

Although the focus for this Technical Report is continual process improvement based on using process assessment as part of a complete framework and method for performing and ensuring success with continual process improvement, this Technical Report can also be used in related areas. One such related area is where continual improvement of processes takes a part in the development of the business. An example of this is when a process improvement initiative is identified in IT Service Management (ISO/IEC 20000). Continual process improvement can also be used to strengthen an organization's ability to carry out the improvement of services.